"It is with pleasure and confidence that we can recommend Michelle Puntillo as your listing agent. Here's why:
Design and staging acumen. We were immediately attracted by Michelle's interior design experience. Knowing that our house had tremendous untapped potential, we involved her early into our listing preparations – we asked her to be very forthcoming and honest with her advice on everything from paint colors to room staging, accessories to prioritization of repairs and improvements. At every turn she had keen instincts, and as we saw the final product coming together, it was clear that we were right to trust her design skills and experience. The day the sign went up in the yard, our house was absolutely at its most beautiful ever – without Michelle's guidance, this just wouldn't have happened.
Diligence in gathering feedback before listing. We loved that Michelle didn't go it alone when assessing the subjective and potentially high-impact complexities of our property and the surrounding market, all of those key little things that add up to make-or-break decisions on pricing, timing, comps, and marketing strategy. She took the time to repeatedly involve others in her agency, drawing upon their experience and expertise to bring decades of diverse perspectives to key decision points. We liked that she had the confidence to involve others in important decisions; in the end, this forged an absolutely superior package and process that benefited greatly from a well-informed, team approach.
Top notch creation of listing, photos, and video. Michelle used her very talented team to prepare a photo palette and dramatic video that made us and others say “Wow!” out loud when we saw them, and our speedy and successful sale suggests that potential buyers did too.
Persistence. Our sale presented challenging renovation, logistics, and timing adventures, and Michelle was a steady and persistent presence throughout it all. When the to-do list seemed too long and too daunting, or we were tired and frustrated, she was quick to calm, help, call in support, and prioritize. She could sense when we needed additional aid or just time alone to dig in, and she handled it all with much appreciated professionalism and personal compassion.
Clear process and personal guidance. Michelle provided very valuable, detailed information about the listing and sale process, and what to expect at every step. When we started out, we faced daunting tasks and a daunting process. Michelle was able to provide a crystal clear road map that helped us along practically day-byday. This replaced our uncertainty with reassurance, and we were able to navigate Michelle's map from our first meeting through to a very successful outcome...she and her navigation where there every step of the way. We were (and are) very grateful for that.
Agency excellence. Michelle brings the considerable horsepower and capabilities of Barrett Sotheby's to the table, which produced amazing printed, photo, and video marketing materials. Coupled with the national and international reach of the agency, our house was optimally presented to a very broad market, well supported by a beautifully professional and powerful marketing machine.
Committed personal attention. Michelle provided extensive personal attention throughout the listing and sale process – we never felt like we were just another cookie-cutter client, and she clearly dedicated herself to giving us the time and energy we needed. We never felt lost in the shuffle, and her reassuring personal attention was very, very helpful to us.
A very successful outcome for all involved. In the end, our sale was swift and efficient, and Michelle handled the offer, negotiation, and closing logistics with great skill. This required her focused attention and acumen, and she definitely delivered. We can't thank her enough for all that she did to both help us to move on to a new future, as well as ensure that the buyers crossed the threshold happy and satisfied, which was important to us.
She proved expert in conveying everything that we had loved about raising our family in the house and community; Michelle's personal attention to both us and the buyers ensured that every beautiful and exciting charm was conveyed, and everyone walked away satisfied. Thank you, Michelle!" - The Wilson's, Bedford, MA
"Michelle...treated us with the highest level of respect and professionalism throughout the process."
Michelle took ample time getting to know us and our style and embedded that in her approach throughout the home-buying process. She listens intently, and used each moment spent together to understand our preferences and incorporate those along each step of the way. Michelle was committed to showing us homes that were within in our budget while accommodating our most important "needs." She consistently advocated for us, suggesting important considerations about a neighborhood or questions to ask to get to know the communities better. Michelle was highly responsive in all of her communication, and treated us with the highest level of respect and professionalism throughout the process. She always maximized our time together together and never turned down an opportunity to discuss pros and cons over a cup of coffee in-between a day of appointments and open houses. Michelle come highly recommended!
Naomi and Joe - Boston MA April 2020